This Privacy Policy explains how we collect, use, store, share, and protect your personal data, and your rights regarding data protection. Our company is committed to protecting your privacy and ensuring that your personal data is processed in accordance with applicable data protection laws, particularly the General Data Protection Regulation (GDPR).

1. Data Controller

Our company (hereinafter referred to as "we") is the controller of your personal data.

2. Information we collected

We may collect your personal data in the following ways:

  • Direct Collection : When you contact us via our forms, phone, or email, the personal information you provide may include, but is not limited to:

    • Identity information : name, gender, date of birth, nationality;
    • Contact information : address, email address, phone number.
  • Automatic Collection : When you visit our website or use our services, we automatically collect some information, including but not limited to:

    • Technical data : IP address, login data, browser type and version, time zone settings, browser plugin type and version, operating system and platform, device type and model;
    • Usage data : How you access and use our website, including visit frequency, page browsing history, click activity, and page dwell time;
    • Location data : Geographic locations determined using IP addresses, GPS data, or other similar technologies.
  • Third-party sources : We may obtain your personal data from third parties, including:

    • Business partners : such as payment processors, analytics providers, and advertising networks;
    • Public resources : such as public databases and social media platforms.

3. How we use your data

We process your personal data for the following legitimate purposes:

  • Contract Performance : We use your data to fulfill our contractual obligations to you, such as providing you with the services or products you request.
  • Legitimate Rights : Unless your rights supersede our legitimate rights, we will process your data in the interest of our legitimate rights. These rights include:
    • Improve service quality and user experience;
    • Conduct data analysis to understand user behavior;
    • Manage and develop our business.
  • Legal Obligations : We will process your data only where required by law, such as to comply with tax laws, anti-money laundering regulations, or other legal requirements.
  • Consent : We will obtain your explicit consent before processing your personal data for a specific purpose (such as marketing), and you can withdraw your consent at any time.

4. Data Sharing and Disclosure

We may share your personal data with the following types of third parties:

  • Service providers : These include IT service providers, payment processing companies, marketing companies, and customer support service providers. These third parties may only access your data while providing services to us and are obligated to protect your privacy in accordance with our instructions and legal requirements.
  • Business Transfer : If we restructure, merge, or sell some or all of our assets, your personal data may be transferred as part of our business assets. In this case, we will ensure that your data continues to be protected in accordance with this Privacy Policy.
  • Legal Requirements : We may disclose your data if required by law or in response to legal proceedings, such as a court order or a request from law enforcement.

5. International data transmission

Because our operations span the globe, your personal data may be transferred to countries outside the EU/EEA. Data protection laws in these countries may differ from those in your country. In such cases, we will take appropriate measures (such as using standard contractual terms or additional data protection clauses) to ensure the security of your personal data during transfer.

6. Data Retention

We retain your personal data only for the period necessary to achieve the purposes for which it was collected or to fulfill our legal obligations. When this data is no longer needed, we will securely delete or anonymize it.

7. Your rights

Under the General Data Protection Regulation (GDPR), you have the following rights related to your personal data:

  • Access rights : You have the right to access a copy of the personal data we hold about you and to know how we process that data.
  • Right to Correction : If you find that the personal data we hold about you is inaccurate or incomplete, you have the right to request correction.
  • Right to erasure : In certain circumstances, you have the right to request the erasure of your personal data, especially when the data is no longer needed.
  • Right to restrict processing : In certain circumstances, you can request that we restrict the processing of your personal data.
  • Data portability right : You have the right to obtain a copy of your personal data and the right to transfer this data to other service providers.
  • Right to object : You have the right to object to our processing of your personal data based on legitimate interests, especially for direct marketing purposes.
  • Right to withdraw consent : If we rely on your consent to process your personal data, you have the right to withdraw your consent at any time, but this will not affect the legality of the processing based on your consent prior to the withdrawal.

To exercise your rights, please contact us. We will respond within one month of receiving your request, but in complex cases, the response time may be extended by two months. To ensure data security, we may require you to provide proof of identity.

8. Data Security

We take reasonable technical and organizational measures to protect your personal data from accidental or unlawful loss, access, alteration, disclosure, or destruction. These measures include encryption, access control, and security auditing. However, the internet is not absolutely secure, and we cannot guarantee the absolute security of your data.

9. Cookies and similar technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and deliver personalized content and ads. You can manage or disable cookies in your browser settings, but this may affect the functionality of our website. For more information on how we use cookies, please see our [Cookie Policy].

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in data processing practices or legal requirements. We will post the latest version on our website and notify you by email where appropriate. Please check this page periodically to stay informed of any updates to our Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have other privacy-related issues, please contact us using the following methods:

Shantou Tongyong Hardware Industry Co., Ltd

Dongxi Industrial Zone,Waisha Town, Longhu District, Shantou City, Guangdong Province,China

+86 75486167868

info@tyhardwareindustrial.com

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